The dependability of services provided by ISPs, cloud providers, and conferencing services is essential for enterprise operations. ThousandEyes, part of Cisco, tracks the performance issues of providers and shares updates with Network World on a weekly basis regarding the impact on service delivery. Continue reading for the latest analysis, and visit again next week for more updates.
(Note: Previous annual updates have been stored, such as the 2023 outage report and our coverage during the Covid-19 years, when performance tracking of cloud providers and ISPs started.)
During the week of Sept. 16-22, ThousandEyes recorded 178 global network outage events across ISPs, cloud service networks, collaboration app networks, and edge networks (including DNS, content delivery networks, and security services). This represents a 5% decrease from the 170 outages observed the previous week. Focusing on the U.S., there were 64 outages, down 25% from 86 in the prior week. Here’s a category breakdown:
ISP outages: Worldwide, total ISP outages rose from 111 to 117, indicating a 5% increase. In the U.S., ISP outages decreased significantly, from 59 to 41, marking a 31% drop.
Public cloud network outages: The number of network outages reported by cloud providers worldwide fell from 19 to 16. In the United States, these outages reduced from six to three.
Collaboration app network outages: Both globally and in the U.S., there was a single network outage reported for collaboration apps, consistent with the previous count from last week.
On September 18, TATA Communications (America) Inc., which is part of the larger India-based TATA Communications and serves as a global ISP, faced an outage impacting various regions including the U.S., Japan, Vietnam, and India. This disturbance, lasting approximately 9 minutes, began at 7:35 AM EDT primarily around TATA’s nodes in Los Angeles, CA. About five minutes later, the situation in Los Angeles seemed to resolve but similar outage conditions then emerged in Newark, NJ. The issue completely resolved by 7:45 PM EDT. Click here for an interactive view.
On September 19, Hurricane Electric, based in Fremont, CA and operating as a network transit provider, encountered an outage affecting various locations including the U.S., Canada, New Zealand, and Vietnam. This problem was first noticed at approximately 5:20 PM EDT and lasted around 6 minutes, initially highlighting affected nodes in Portland, OR, and San Jose, CA. Shortly after seeming to recover, the nodes in these cities exhibited issues again, correlating with an escalation in the number of impacted downstream customers and partners. The service was fully restored by around 5:35 PM EDT. Click here for an interactive view.
ThousandEyes noted a total of 170 global network outage incidents spanning ISPs, cloud service providers, collaboration applications, and edge networks (including DNS, content delivery networks, and security as a service) for the week of September 9-16. This represents a 2% reduction from the 174 outages recorded the previous week. In the U.S., outages remained nearly constant, with 86 reported incidents compared to 87 the previous week. Here’s a detailed analysis by category:
ISP outages: On a global scale, the total number of ISP outages went down from 121 to 111, marking an 8% decline from the previous week. In the U.S., there was a 13% drop in ISP outages as the numbers fell from 68 to 59.
Public cloud network outages: Across the globe, the number of outages in cloud provider networks remained unchanged at 19. However, in the U.S., cloud provider network outages saw a significant increase, rising from three to six incidents.
Collaboration app network outages: Globally, outages in collaboration app networks decreased from three incidents to just one. Similarly, in the U.S., these outages also reduced from two incidents to one.
On September 10, Hurricane Electric, a network transit provider based in Fremont, CA, experienced an outage that affected customers and downstream partners across multiple regions, including the U.S., Japan, Canada, Mexico, and Australia. The outage was first observed around 10:45 PM EDT and lasted for a total of 47 minutes. It initially appeared to be centered on Hurricane Electric nodes located in San Jose, CA, and Salt Lake City, UT. Fifteen minutes into the outage, the nodes located in Salt Lake City, UT, appeared to clear, leaving just the nodes located in San Jose, CA, exhibiting outage conditions. Five minutes after appearing to clear nodes located in San Jose, CA, began exhibiting outage conditions again. The outage was cleared at around 11:40 PM AM EDT. Click here for an interactive view.
On September 14, NTT America, a global Tier 1 service provider and subsidiary of NTT Global, experienced an outage that impacted some of its customers and downstream partners in multiple regions, including the U.S. and Hong Kong. The outage lasted for 9 minutes and was first observed around 4:55 AM EDT. It initially centered on NTT nodes located in Chicago, IL, and Dallas, TX. Around five minutes into the outage, the nodes located in Chicago, IL, and Dallas, TX, were joined by nodes located in San Jose, CA, in exhibiting outage conditions. This increase in affected nodes appeared to coincide with an increase in the number of impacted downstream customers and partners. The outage was cleared around 5:05 AM EDT. Click here for an interactive view.
ThousandEyes reported 174 global network outage events across ISPs, cloud service provider networks, collaboration app networks and edge networks (including DNS, content delivery networks, and security as a service) during the week of Sept. 2-8. That’s a decrease of 9% from 191 outages the week prior. Specific to the U.S., there were 87 outages, which is up 13% from 77 outages the week prior. Here’s a breakdown by category:
ISP outages: Globally, total ISP outages decreased from 134 to 121 outages, a 10% decrease compared to the week prior. In the U.S., ISP outages climbed from 54 to 68 outages, a 26% increase.
Public cloud network outages: The number of outages for global cloud providers fell from 24 to 19. In the U.S., these outages decreased from eight to three.
Collaboration app network outages: Worldwide, outages in collaboration apps rose from two to three. In the U.S., the number of outages remained constant at two for the fourth consecutive week.
On Sept. 4, Zayo Group, based in Boulder, Colorado and a major Tier 1 carrier, dealt with an outage affecting various regions including the U.S., Japan, and Canada. The disruption lasted about 28 minutes total, spread over two episodes within a 35-minute duration. Initially observed at around 2:05 AM EDT, the primary problems were at Zayo Group nodes in Seattle, WA. Service restoration was achieved by 2:40 AM EDT. Click here for an interactive view.
On Sept. 5, an outage struck Hurricane Electric, a network transit provider based in Fremont, CA, impacting multiple regions including the U.S., Mexico, and Canada. Detected first at around 3:45 AM EDT, it lasted for 32 minutes. The initial disruption seemed focused on nodes in Kansas City, MO. Nodes in this location reappeared intermittently in the outage timeline, alternately being replaced by nodes in Chicago, IL. The outage concluded around 4:17 AM EDT. Click here for an interactive view.
According to a report by ThousandEyes, there were 191 global network outage events recorded during the week of August 26 to September 1, which includes ISPs, cloud service providers, collaboration apps, and edge networks like DNS, content delivery networks, and security services. This marked a 6% reduction from the 204 outages reported the previous week. In the United States alone, outages decreased by 23% to 77 from 100 the week before. Here’s a detailed look at the types of outages:
ISP outages: The number of global ISP outages showed a decrease from 142 to 134, down by 6%. In the U.S., ISP outages decreased significantly by 24%, from 71 to 54 outages.
Public cloud network outages: Worldwide, the number of outages in cloud provider networks remained stable at 24. However, in the U.S. there was a reduction in cloud network outages, decreasing from 10 to eight.
Collaboration app network outages: On a global scale, outages in collaboration app networks were reduced from five to two. The U.S. experienced no change, maintaining two outages as in the previous week.
On August 27, Verizon Business, a unit of Verizon which acquired UUNET in 2006, experienced a service disruption impacting users and partners across various regions including the U.S., Canada, China, Japan, Philippines, and India. The disruption, which occurred intermittently over a 35-minute window, first manifested at approximately 12:55 AM EDT, primarily affecting servers in Seattle, WA. Within five minutes, additional complications were noted in New York, NY, Jersey City, NJ, Newark, NJ, Los Angeles, CA, and Chicago, IL, thereby extending the scope of the affected regions and parties. Shortly thereafter, the issues in Newark, NJ, and Jersey City, NJ, were resolved, shifting focus to Washington, D.C., Seattle, WA, Richmond, VA, Ashburn, VA, and Providence, RI. About twenty minutes from its inception and a subsequent brief respite, the disruptions recurred in Seattle, WA, and Washington, D.C. The situation was fully resolved by around 1:30 AM EDT. For a detailed interactive analysis, click here.
Following this, on August 28, Level 3 Communications, which became part of Lumen Technologies after its 2017 acquisition by CenturyLink, also experienced a network outage. This incident affected various partners and clients in locations including the U.S., Brazil, the Netherlands, Egypt, India, Germany, Mexico, and the U.K. It started around 3:30 AM EDT, with major disturbances noted at the San Francisco, CA nodes. These issues were partially resolved after about five minutes, coinciding with a reduction in the number of affected areas. Complete recovery was achieved by 3:45 AM EDT. For an interactive outline of the event, click here.
According to analysis by ThousandEyes, there were 204 global network outage events across various internet service providers, cloud services, collaboration applications, and edge services like DNS and content delivery networks during the week of August 19-25. This represents a slight decrease of 3% from the previous week’s total of 211. Notably, the U.S. experienced a rise in network disruptions, registering 100 incidents, up 27% from 79 in the preceding week. By the numbers, global outages among ISPs rose from 135 to 142, marking a 5% increase, whereas U.S. ISP disruptions spiked significantly by 58%, rising from 45 to 71 instances.
ISP outages: Internationally, total ISP outages saw a modest increase from 135 to 142 events, up 5% week over week. In the U.S., this figure showed a more substantial rise, with ISP outages climbing from 45 to 71, an increase of 58%.
Public cloud network outages: The number of global outages in public cloud networks increased from 20 to 24. In the U.S., however, there was a slight decline as the figures fell from 11 to 10 outages.
Collaboration app network outages: Worldwide, the network outages for collaboration apps rose from three to five. Meanwhile, in the U.S., the count remained steady with two outages, unchanged from the previous week.
On Aug. 22, an outage was reported by Verizon Business (formerly UUNET Verizon, acquired by Verizon in 2006) affecting multiple regions like the U.S., Canada, Japan, the Philippines, and India. The disruption began at approximately 12:45 AM EDT, mainly impacting nodes in Seattle, WA. Shortly after, outages spread to nodes in Ashburn, VA, Richmond, VA, Denver, CO, New York, NY, and Chicago, IL. This escalation was correlated with an increase in affected regions and partners. The situation was resolved by 1:10 AM EDT. Click here for an interactive view.
On Aug. 20, NTT America, part of the global Tier 1 network and a subsidiary of NTT Global, encountered several outages over a 40-minute span affecting various regions including the U.S., Japan, and several others across Asia and Europe. The first outage began at around 10:10 PM EDT, primarily around Seattle, WA. After seeming to stabilize, issues resumed 15 minutes later in Newark, NJ, and Chicago, IL, which then spread back to Seattle, WA, and New York, NY. The disruptions continued for about 35 minutes before stabilizing. The network returned to normal by 10:40 PM EDT. Click here for an interactive view.
According to a report by ThousandEyes, there was an observed increase in global network outages, totaling 211 events during the week of August 12-18. This signifies a 3% rise from the previous week’s 204 outages. Within the United States, however, outages decreased by 23%, down to 79 from 103 reported in the preceding week. The outages were categorized as follows:
ISP outages: There was a marginal increase in global ISP outages, from 134 to 135. Conversely, in the U.S., these outages decreased from 69 to 45, marking a 35% decline.
Public cloud network outages: On a global scale, outages in cloud provider networks rose from 18 to 20. In the U.S., the increase was more significant, from five to 11 outages.
Collaboration app network outages: Globally, the number of outages in collaboration app networks remained stable at 3. In the U.S., these types of outages increased from one to two.
On August 14, TATA Communications (America) Inc., a global ISP owned by India’s TATA Communications, had a network disruption influencing various downstream partners and clients across multiple regions including the U.S., India, Germany, Colombia, Singapore, the U.K., Portugal, Mexico, and Chile. This network disruption spanned 42 minutes split between two events within 50 minutes, starting at 3:45 AM EDT. The initial phase lasted about 3 minutes, predominantly affecting TATA nodes in New York, NY. Shortly after this phase resolved, another outage occurred affecting nodes in New York, NY and Newark, NJ. Approximately halfway through this second incident, conditions improved in Newark, NJ but deteriorated in London, UK. Ten minutes later, nodes in New York, NY and London, UK were rejoined by those in Newark, NJ, showing issues again. This was paralleled by an escalation in the affected regions, downstream partners, and clients before resolving at around 4:35 AM EDT. Click here for an interactive view.
On the same date, Zayo Group headquartered in Boulder, Colorado, encountered a network outage affecting various partners and clients in the U.S., Canada, and Japan. This incident, lasting about 19 minutes, began at 12:00 AM EDT and was centralized around Zayo Group nodes in Seattle, WA. Within five minutes of the onset, more nodes in Seattle, WA showed signs of disruption correlating with an increase in affected downstream partners and clients. The situation was resolved by approximately 12:20 AM EST. Click here for an interactive view.
On August 12, Google dealt with an outage at a European Google Point of Presence (POP) caused from a dual power feed failure due to substation switchgear faults. This issue predominantly impacted Google’s Front Ends (GFEs) in the europe-west2 zone, alongside some network hardware. The disruption impacted services such as Cloud CDN, Cloud Load Balancing, Hybrid Connectivity, and Virtual Private Cloud (VPC), causing a temporary withdrawal of Internet routes from connected networks. These routes were soon replaced by other Google-managed routes that weren’t dependent on the affected equipment. Click here for an interactive perspective and here for a further analysis.
The monitoring service ThousandEyes noted 204 global network outages from ISPs, cloud networks, collaboration apps, and edge networks (including DNS, CDNs, and security services) during the week of August 5-11. This marked an 11% increase from 183 incidents the previous week. In the U.S. alone, outages increased 32% to 103 from 78 in the earlier week. Here’s a detailed breakdown by category:
ISP outages: Globally, the number of ISP outages increased from 121 to 134, marking an 11% rise compared to the preceding week. In the U.S., ISP outages escalated from 55 to 69, a 25% increase.
Public cloud network outages: Globally, outages in cloud provider networks decreased from 27 to 18. In the U.S., cloud provider network outages went down from eight to five.
Collaboration app network outages: Globally, collaboration app network outages decreased significantly from 25 to three. However, in the U.S., there was one reported collaboration app network outage, a rise from zero the previous week.
On August 5, Cogent Communications, a major transit provider based in the US, suffered a network outage affecting both its downstream providers and direct customers across various regions, including the U.S., India, Singapore, Hong Kong, Canada, Japan, the U.K., Mexico, China, South Korea, New Zealand, Brazil, Sweden, South Africa, the Netherlands, Egypt, Australia, Argentina, Colombia, Portugal, and Germany. This disturbance lasted for a total of fifty-three minutes over two incidents within an hour and five minutes. The initial occurrence began approximately at 1:10 PM EDT, primarily affecting Cogent nodes in cities like El Paso, TX, Los Angeles, CA, San Diego, CA, among others. After seemingly resolving in most locations within five minutes, issues persisted in El Paso, TX, Los Angeles, CA, and San Diego, CA. Subsequently, additional locations like Phoenix, AZ, and Salt Lake City, UT showed disruptions. Shortly after seeming resolution, Los Angeles, CA nodes again showed issues, followed by nodes in San Diego, CA, and San Antonio, TX facing disturbances. Eventually, the issue was resolved by approximately 2:15 PM EDT. Click here for an interactive view.
On August 7th, NTT America, a major Tier 1 provider and part of NTT Global, faced several outages lasting for an hour and a half. These interruptions affected various downstream providers and customers in the U.S., Japan, South Korea, and the Philippines. The disruption, which lasted 31 minutes in total, began around 8:30 PM EDT, starting with NTT nodes in San Jose, CA. Roughly ten minutes into the outage, nodes in Seattle, WA also started experiencing problems. After about 20 minutes, the nodes in Seattle were followed by those in Dallas, TX. Almost 45 minutes post the initial issue, and about 55 minutes from the outset, the nodes in San Jose encountered difficulties once more. The situation was resolved by 10:00 PM EDT. Click here for an interactive view.
According to ThousandEyes, there were 183 global network outages in various networks including ISPs, cloud services, collaboration apps, and edge networks during the week of July 29 to August 4. This represented a 10% decrease from the 204 outages reported the previous week. In the U.S., however, the outages increased by 28% to 78, up from 61. Here are the specifics:
ISP outages: The number of ISP outages globally stayed consistent with the previous week at 121. In the U.S., there was a significant rise from 36 to 55, an increase of 53%.
Public cloud network outages: Overall, outages in cloud provider networks rose from 24 to 27. In the U.S., the number of cloud network outages remained steady at 8.
Collaboration app network outages: Globally, collaboration app network outages increased from 19 to 25 outages. In the U.S., there were zero collaboration app network outages.
On Aug. 2, Comcast Communications, a Tier 2 provider headquartered in Philadelphia, PA, experienced an outage that impacted a number of downstream partners and customers across the U.S. and Canada. The outage, lasting 9 minutes, was first observed around 11:55 AM EDT and appeared to be centered on Comcast nodes located in Atlanta, GA. Five minutes into the outage, a number of nodes located in Atlanta, GA, appeared to clear. This reduction in nodes exhibiting outage conditions coincided with a reduction in the number of impacted downstream partners and customers. The outage was cleared around 12:05 PM EDT. Click here for an interactive view.
On Aug. 4, GTT Communications, a Tier 1 provider headquartered in Tysons, VA, experienced an outage that affected some of its partners and customers across multiple regions, including the U.S., the Netherlands, Germany, Bulgaria, Egypt, Spain, Belgium, the U.K., Mexico, South Korea, and Japan. The outage lasted a total of 14 minutes and occurred in two occurrences over a 20-minute period, beginning around 7:35 PM EDT. The first occurrence, which lasted around 9 minutes, initially appeared to be centered on GTT nodes located in Frankfurt, Germany. Around five minutes into the outage, the nodes located in Frankfurt, Germany, were joined by nodes located in Marseille, France, in exhibiting outage conditions. Five minutes after appearing to clear, a second occurrence was observed, this time appearing to center on nodes located in San Jose, CA, Seattle, WA, and Los Angeles, CA. The outage was resolved around 7:55 PM EDT. Click here for an interactive view.
ThousandEyes reported 204 global network outage events across ISPs, cloud service provider networks, collaboration app networks and edge networks (including DNS, content delivery networks, and security as a service) during the week of July 22-28. That’s an increase of 9% from 187 outages the week prior. Specific to the U.S., there were 61 outages, which is down 34% from 93 outages the week prior. Here’s a breakdown by category:
ISP outages: There was a slight increase in the number of ISP outages worldwide, growing from 119 to 121 outages, marking a 2% rise over the previous week. In contrast, the U.S. saw a significant reduction in outages, dropping from 67 down to 36, a 46% decrease.
Public cloud network outages: The number of outages in networks provided by cloud services saw a small decrease globally from 26 to 24. However, in the U.S., there was a rise in such outages, climbing from five to eight.
Collaboration app network outages: On a global scale, outages in networks of collaboration apps surged from six to 19, more than tripling. In the U.S., these outages mildly increased from two to three.
On July 28, an outage occurred at GTT Communications, a Tier 1 ISP based in Tysons, VA, affecting various partners and customers across several regions, including the U.S., Netherlands, Germany, New Zealand, and Australia. This disturbance, which persisted for 8 minutes, began around 6:30 PM EDT with affected nodes initially identified in San Jose, CA, Aachen, Germany, Dusseldorf, Germany, and Amsterdam, The Netherlands. Approximately five minutes after the onset, every node except for those in San Jose, CA resolved, which subsequently also displayed signs of outage along with nodes in Frankfurt, Germany. This shift in affected node locations seemed to coincide with a reduction in the number of regions, partners, and customers affected. The situation was resolved by about 6:40 PM EDT. Click here for an interactive view.
On July 24, Cogent Communications, a major transit provider in the U.S., confronted multiple outages lasting for an hour and forty-five minutes which affected various downstream providers and customers across different regions such as the U.S., U.K., Portugal, Spain, Germany, New Zealand, Taiwan, South Africa, and The Netherlands. Initially noticed at approximately 7:10 AM EDT, the disruptions began with nodes in San Diego, CA, which resolved after about five minutes, only to shift to nodes in Bilbao, Spain showing similar disruptions. After seeming resolution post forty-five minutes, the nodes in Bilbao, accompanied by nodes in Houston, TX, Oakland, CA, Phoenix, AZ, and Raleigh, NC, again displayed problems. Following a forty-minute period of normalcy, nodes in Portland, OR, began to show disruptions until everything was resolved by 8:55 AM EDT. For a detailed interactive analysis, click here.
During the week of July 15-21, ThousandEyes observed 187 global network outage events across various sectors including ISPs, cloud services, collaboration apps, and content delivery networks, which marks a 2% increase from the previous week’s 183 events. Specifically in the U.S., there were 93 outages, a rise of 12% from the previous week’s 83. Here’s a summary by category:
ISP outages: There was a global increase in ISP outages from 103 to 119, showing a 16% rise from the week before. In the U.S., ISP outages increased from 52 to 67, a 29% rise.
Public cloud network outages: Globally, the number of outages in cloud provider networks slightly decreased from 28 to 26. Conversely in the U.S., the outages increased from four to five.
Collaboration app network outages: Globally, collaboration app network outages dropped sharply from 20 to six outages. In the U.S., collaboration app network outages decreased from 11 to two outages.
On July 18, Microsoft experienced a network outage that affected access to various Azure services and customer accounts configured with a single-region service in the Central U.S. region. During the outage, Microsoft nodes located in Des Moines, IA, experienced conditions that impacted connectivity to the Azure Central U.S. region. Microsoft announced that the issue was related to Azure Storage availability, which began affecting some customers around 5:40 PM EDT. Intermittent disruption and connectivity issues were observed during the outage. Click here for an interactive view.
On July 29, Comcast Communications experienced an outage that affected several downstream partners and customers across the U.S. The outage lasted a total of 12 minutes and consisted of three occurrences over a two-hour and forty-minute period. The first occurrence took place around 10:25 AM EDT and appeared to be centered on Comcast nodes located in Houston, TX, and Dallas, TX. Approximately two hours and twenty minutes later, the nodes in Dallas, TX, once again exhibited outage conditions. About two hours and thirty-five minutes after the initial observation, the third occurrence was seen once again centering on nodes in Dallas, TX, and Houston, TX. The outage was resolved around 1:05 PM EDT. Click here for an interactive view.
On July 21, Hurricane Electric, a network transit provider based in Fremont, CA, experienced an outage that affected customers and downstream partners across multiple regions, including the U.S., Australia, Kenya, Israel, Canada, and the U.K. The outage was first observed around 3:30 AM EDT and lasted for a total of 13 minutes. It initially appeared to be centered on Hurricane Electric nodes located in New York, NY, Portland, OR, and San Jose, CA. Twenty-Five minutes after appearing to clear nodes located in San Jose, CA, began exhibiting outage conditions again. The outage was cleared at around 4:00 AM EDT. Click here for an interactive view.
ThousandEyes observed 183 network outages across various sectors such as ISPs, cloud services, collaboration applications, and edge networks globally during the second week of July. This represented a 21% increase from the 151 outages recorded the previous week. In the United States specifically, outages surged by 57%, increasing from 53 to 83. Here is a detailed analysis of the outages:
ISP outages: There was an 8% rise in global ISP outages, escalating from 95 to 103. In the United States, ISP outages saw a significant increase of 68%, rising from 31 to 52.
Public cloud network outages: Outages in cloud provider networks globally rose from 16 to 28. However, in the United States, there was a slight decrease in cloud network outages, dropping from five to four.
Collaboration app network outages: Globally, outages in collaboration app networks rose from 12 to 20. In the U.S., these outages significantly increased, going from four to 11.
On July 13, Hurricane Electric, a network transit provider based in Fremont, CA, experienced an outage that affected customers and downstream partners across multiple regions, including the U.S., the Netherlands, China, the U.K., Spain, South Africa, Kenya, Canada, and Belgium. The outage was first observed around 9:35 AM EDT and lasted for a total of 43 minutes. It initially appeared to be centered on Hurricane Electric nodes located in New York, NY. Fifteen minutes after first being observed, nodes located in New York, NY, were joined by nodes in Ashburn, VA, and Bilbao, Spain, in exhibiting outage conditions. Around 5 minutes after appearing to clear, Hurricane Electric nodes located in Ashburn, VA, once again exhibited outage conditions before, around five minutes later, being joined once again by nodes located in New York, NY. The outage was cleared at around 9:25 AM EDT. Click here for an interactive view.
On July 13, Time Warner Cable, a U.S. based ISP owned by Charter Communications, experienced a disruption that impacted a number of customers and partners across the U.S. The outage was first observed at around 7:55 PM EDT and appeared to center on Time Warner Cable nodes located in New York, NY. Five minutes after first being observed, the number of nodes located in New York, NY, exhibiting outage conditions increased. The outage lasted a total of 23 minutes and was cleared at around 8:20 PM EDT. Click here for an interactive view.
ThousandEyes reported 151 global network outage events across ISPs, cloud service provider networks, collaboration app networks and edge networks (including DNS, content delivery networks, and security as a service) during the week of July 1-7. That’s a decline of 30% from 216 outages the week prior. Specific to the U.S., there were 53 outages, which is down 21% from 67 outages the week prior. Here’s a breakdown by category:
ISP outages: Globally, the number of ISP outages decreased from 131 to 95 outages, a 27% decline compared to the week prior. In the U.S., outages fell from 41 to 31 outages, a 24% decrease.
Public cloud network outages: Globally, cloud provider network outages decreased from 24 to 16 outages. In the U.S., cloud provider network outages increased from four to five outages.
Collaboration app network outages: Globally, collaboration app network outages declined from 17 to 12 outages. In the U.S., collaboration app network outages decreased from six to four outages.
On July 6, Hurricane Electric, a network transit provider headquartered in Fremont, CA, experienced an outage that impacted customers and downstream partners across multiple regions, including the U.S., the Netherlands, and Belgium. First observed around 1:45 AM EDT, the outage lasted for a total of 10 minutes. It appeared to initially center on Hurricane Electric nodes located in New York, NY, and Chicago, IL. Around 35 minutes after appearing to clear, Hurricane Electric nodes located in Dallas, TX, exhibited outage conditions before being replaced by nodes located in Chicago, IL, around five minutes later. The outage was cleared at around 2:35 AM EDT. Click here for an interactive view.
On July 2, NTT America, a global Tier 1 ISP and subsidiary of NTT Global, experienced an outage that impacted some of its customers and downstream partners across multiple regions, including the U.S., Hong Kong, and Mexico. The outage, lasting a total of 8 minutes, was divided into two occurrences over a 25-minute period. Initially observed around 1:10 PM EDT, the first occurrence appeared to center on NTT nodes located in Dallas, TX. Around fifteen minutes after appearing to clear, the nodes located in Dallas, TX, began exhibiting outage conditions again. The outage was cleared around 1:35 PM EDT. Click here for an interactive view.
ThousandEyes documented a total of 216 network disruptions worldwide across various providers including ISPs, cloud services, collaboration apps, and edge networks such as DNS and CDN services during the week of June 24-30, marking a 16% decrease compared to 256 disruptions in the previous week. In the U.S., disruptions decreased by 29%, with the count going from 94 to 67 for the same period. Here is a detailed overview by category:
ISP outages: Globally, ISP disruptions decreased from 178 to 131 incidents, a reduction of 26% from the week before. In the U.S., these figures went down from 69 to 41 disruptions, showing a 41% decline.
Public cloud network outages: On a global scale, outages within cloud provider networks saw a marginal increase from 21 to 24 incidents. Within the U.S., such incidents slightly rose from three to four.
Collaboration app network outages: Worldwide, disruptions in collaboration app networks went down from 26 to 17 incidents. In the U.S., these numbers fell from nine to six disruptions.
On June 28, NTT America, a global Tier 1 service provider and subsidiary of NTT Global, experienced an outage that impacted some of its customers and downstream partners in multiple regions, including the U.S., Switzerland, the Netherlands, Hong Kong, and Japan. The outage lasted for 19 minutes and was first observed around 7:30 AM EDT. It initially centered on NTT nodes located in Chicago, IL and New York, NY. Around five minutes into the outage, the nodes located in Chicago, IL, appeared to clear. This decrease in affected nodes appeared to coincide with a decrease in the number of impacted downstream customers and partners. The outage was cleared around 7:50 AM EDT. Click here for an interactive view.
On June 27, Cogent Communications, a multinational transit provider based in the US, experienced a series of outages over a period of one hour and five minutes that impacted multiple downstream providers and its own customers across various regions, including the U.S., Mexico, Spain, Chile, and Peru. Lasting a total of 10 minutes, the outage was first observed around 9:45 AM EDT and initially seemed to be centered on Cogent nodes located in Austin, TX. Twenty-five minutes after appearing to clear, nodes located in Houston, TX, began exhibiting outage conditions. The outage was cleared around 10:50 AM EDT. Click here for an interactive view.
ThousandEyes reported 256 global network outage events across ISPs, cloud service provider networks, collaboration app networks and edge networks (including DNS, content delivery networks, and security as a service) during the week of June 17-23. That’s a jump of 38% from 186 outages the week prior. Specific to the U.S., there were 94 outages, which is up 38% from 68 outages the week prior. Here’s a breakdown by category:
ISP outages: Globally, the number of ISP outages increased from 116 to 178 outages, a 53% jump compared to the week prior. In the U.S., outages increased from 43 to 69 outages, a 60% increase.
Public cloud network outages: The number of network outages for global cloud providers has decreased from 25 to 21. In the U.S., there was a reduction in cloud provider network outages from nine to three.
Collaboration app network outages: Worldwide, network outages in collaboration apps surged to 26, more than doubling. In the U.S., the number of outages in collaboration apps rose from five to nine.
On June 21, NTT America, a prime Tier 1 service provider and part of NTT Global, faced an outage affecting various regions such as the U.S., Canada, Australia, Singapore, India, Vietnam, Hong Kong, and Japan. The disruption, lasting 14 minutes, kicked off at around 3:45 AM EDT with troubles originating from NTT nodes in Chicago, IL. About five minutes into the disruption, the issue spread to include nodes in San Jose, CA, Seattle, WA, and Dallas, TX. This expansion correlated with an escalated impact on downstream customers and partners. By approximately 4:00 AM EDT, all affected nodes, except those in Chicago, resumed normal operations. Click here for an interactive view.
On June 20, a similar incident involved Level 3 Communications, a prominent U.S.-based Tier 1 carrier. The outage impacted multiple regions, including the U.S., the Netherlands, Mexico, India, and Germany, and spanned about 11 minutes over a twenty-five-minute window. It began at roughly 4:15 AM EDT focused around Level 3 nodes in San Francisco, CA. After a brief recovery, the nodes exhibited problems again ten minutes later. The issue was resolved around 4:40 AM UTC. Click here for an interactive view.
ThousandEyes observed a total of 186 network disruptions worldwide during the second week of June, which spanned across various networks including those of internet service providers, cloud services, collaboration applications, and edge networks. This represented a 6% decrease from the previous week’s 197 disruptions. In the U.S. specifically, disruptions increased by 6%, rising from 64 the previous week to 68. Here is a detailed breakdown of the incidents:
ISP outages: Around the world, ISP disruptions decreased by 9%, falling from 127 to 116. The U.S. experienced a steady count in terms of ISP outages, maintaining 43 instances like the previous week.
Public cloud network outages: The number of outages affecting public clouds remained unchanged globally at 25 incidents. However, in the U.S., there was a slight increase as the number rose from eight to nine outages.
Collaboration app network outages: Internationally, there was a significant reduction in disruptions involving collaboration apps, with incidents dropping from 19 to 11. In the U.S., these outages also decreased, moving from six to five.
On June 12, NTT America, a global Tier 1 service provider and subsidiary of NTT Global, experienced an outage that impacted some of its customers and downstream partners in multiple regions, including the U.S., the U.K., the Netherlands, Ireland, Germany, Romania, Australia, Egypt, Canada, France, Belgium, Switzerland, India, Poland, Austria, South Africa, Singapore, Mexico, and Japan. The outage lasted for one hour and 17 minutes in total and was first observed around 2:00 PM EDT. It appeared to be centered on NTT nodes located in Ashburn, VA. Twenty minutes after appearing to clear, nodes located in Ashburn, VA, began exhibiting outage conditions again. Five minutes into this outage occurrence, the nodes located in Ashburn, VA, were joined by nodes located in Atlanta, GA, in exhibiting outage conditions. The outage was cleared around 3:40 PM EDT. Click here for an interactive view.
On June 13, Arelion (formerly known as Telia Carrier), a global Tier 1 provider headquartered in Stockholm, Sweden, experienced an outage that impacted customers and downstream partners across multiple regions, including the U.S., the U.K., Germany, Luxembourg, Ireland, Spain, Belgium, Austria, Norway, Mexico, India, France, and Italy. The disruption, which lasted a total of 13 minutes, was first observed around 12:35 PM EDT and appeared to initially center on nodes located in Phoenix, AZ. Five minutes after being first observed, the nodes located in Phoenix, AZ, cleared and were replaced by nodes located in Ghent, Belgium, Frankfurt, Germany, and Stockholm, Sweden, in exhibiting outage conditions. Around 12:45 PM EDT, all the nodes appeared to clear but five minutes later, nodes located in Madrid, Spain, Stockholm, Sweden, Dublin, Ireland, and London, England, began exhibiting outage conditions. This rise in nodes and locations exhibiting outage conditions also appeared to coincide with an increase in the number of downstream customers, partners, and regions impacted. The outage was cleared around 12:55 PM EDT. Click here for an interactive view.
ThousandEyes reported 197 global network outage events across ISPs, cloud service provider networks, collaboration app networks and edge networks (including DNS, content delivery networks, and security as a service) during the week of June 3-9. That’s up 14% from 173 outages the week prior. Specific to the U.S., there were 64 outages, which is up 14% from 56 outages the week prior. Here’s a breakdown by category:
ISP outages: Globally, the number of ISP outages rose from 92 to 127 outages, a 38% increase compared to the week prior. In the U.S., the number of ISP outages increased 26% from 34 to 43 outages.
Public cloud network outages: Globally, cloud provider network outages decreased from 27 to 25 outages. In the U.S., cloud provider network outages increased from six to eight outages.
Collaboration app network outages: Globally, collaboration app network outages decreased from 38 to 19 outages. In the U.S., collaboration app network outages decreased from 10 to six outages.
On June 6, Level 3 Communications, a U.S.-based Tier 1 carrier, experienced an outage affecting multiple downstream partners and customers throughout the U.S. This issue lasted for 13 minutes over a 25-minute period, beginning around 12:10 AM EDT, mainly affecting nodes in Atlanta, GA, Orlando, FL, and Tampa, FL. Five minutes later, the situation in Orlando, FL, improved. This improvement corresponded with a decrease in the number of affected downstream parties. The issue was resolved around 12:35 AM EDT. Click here for an interactive view.
On June 6, NTT America, a global Tier 1 service provider and subsidiary of NTT Global, experienced an outage impacting customers and partners across various regions, including the U.S., the U.K., the Philippines, Germany, the Netherlands, and Japan. The issue, lasting 13 minutes, was noted first at around 2:45 AM EDT, primarily affecting nodes in Los Angeles, CA, Chicago, IL, Miami, FL, London, England, and Ashburn, VA. Five minutes into the incident, these locations improved. However, outage conditions emerged in Seattle, WA. The situation shifted again, later affecting nodes in Newark, NJ, Ashburn, VA, Amsterdam, the Netherlands, London, England, and Paris, France, before resolving around 3:00 AM EDT. Click here for an interactive view.
ThousandEyes recorded 173 global network outage events spanning ISPs, cloud service provider networks, collaboration app networks, and edge networks (including DNS, content delivery networks, and security as a service) during the week of May 27 to June 2. This number marks a 14% decrease from the 202 outages observed the previous week. In the U.S., outages were reported at 56, down 14% from 65 the previous week. Below is a detailed categorization of the outages:
ISP outages: There was a global decrease in ISP outages, dropping from 121 to 92, a reduction of 24% compared to the previous week. In the U.S., ISP outages decreased by 33%, from 51 to 34.
Public cloud network outages: Worldwide, outages in the networks of cloud providers decreased from 37 to 27. However, in the U.S., there was a slight increase from five to six outages.
Collaboration app network outages: Globally, outages relating to collaboration app networks saw a significant rise, more than doubling from 14 to 38. In the U.S., these types of outages increased from three to 10.
On May 28, Rackspace Technology, a US-based company specializing in managed cloud computing and headquartered in San Antonio, Texas, encountered a service disruption affecting several secondary providers and Rackspace customers across various regions including the US, Canada, Germany, Mexico, France, the Netherlands, Singapore, Chile, Switzerland, Vietnam, Brazil, South Africa, Spain, and Turkey. The disruption, which lasted about 14 minutes, began at approximately 9:00 AM EDT, with issues mainly in Chicago, IL. Roughly five minutes into the disruption, the issues in Chicago began to resolve, leading to fewer affected regions. The situation stabilized by 9:15 AM EDT. Click here for an interactive view.
On May 29, Microsoft also experienced a network disruption affecting certain downstream partners and regions where Microsoft services operate, including the US, China, Ireland, Hong Kong, the UK, India, and Australia. This incident, also lasting 14 minutes, was first noted around 5:25 PM EDT with initial disturbances at Microsoft nodes in Des Moines, IA, Newark, NJ, Cleveland, OH, Atlanta, GA, Miami, FL, and Portland, OR. Within five minutes, the issues in Atlanta, GA, and Miami, FL, had diminished, but new outages arose in Paris, France, Tokyo, Japan, and Amsterdam, the Netherlands. The disruption ended around 5:40 PM EDT. Click here for an interactive view.
According to ThousandEyes, there were 202 global network outage events reported during the week of May 20-26 across internet service providers, cloud networks, collaboration apps, and edge networks like DNS, content delivery, and security services. This number marks an 11% decrease from the 227 outages documented the previous week. Specifically, in the US, the number of outages decreased by 23% from 84 the previous week to 65.
ISP outages: Globally, the count of ISP outages fell from 157 to 121, showing a 23% reduction week over week. In the US, ISP outages decreased by 11% from 57 to 51.
Public cloud network outages: There was a global increase in cloud provider network outages, rising from 33 to 37 outages. However, in the U.S., there was a decrease in cloud provider network outages, dropping from 10 to five.
Collaboration app network outages: Globally, the number of network outages for collaboration apps saw a significant rise from six to 14 outages. Meanwhile in the U.S., the number of outages remained consistent with the previous week at three outages.
On May 21, Time Warner Cable, a U.S.-based ISP, encountered a disruption impacting numerous customers and partners across various regions including the U.S., U.K., Canada, Singapore, Thailand, and Mexico. The disruption occurred intermittently over a two-hour period starting at about 6:05 AM EDT. Initially, the disruption was centered around the Time Warner Cable nodes in New York, NY. Five minutes following the onset, the disruption extended affecting nodes in Denver, CO, and Los Angeles, CA, later resolving in these regions but appearing in Chicago, IL. As time passed, the outage revisited several nodes including those in New York, NY, Chicago, IL, Denver, CO, and Dallas, TX. This series of outages and recoveries continued until the issue fully resolved at around 8:05 AM EDT. Click here for an interactive view.
Similarly, on May 21, GTT Communications, headquartered in Tysons, VA, faced an outage affecting various regions and customers including those in the U.S., Canada, Australia, and the Netherlands. This outage spanned over 32 minutes with three distinct occurrences within an hour and 15 minutes starting around 3:05 PM EDT. The initial episode lasted around 19 minutes and was predominantly affecting nodes in Seattle, WA, San Jose, CA, Los Angeles, CA, and San Francisco, CA. After a brief resolution, the outage repeated affecting fewer nodes and fewer locations. Ultimately, the situation stabilized around 4:20 PM EDT. Click here for an interactive view.
ThousandEyes observed an increase in global network disruptions, registering 227 incidents among internet service providers, cloud networks, app communication platforms, and edge networks like DNS and content delivery networks in the week of May 13-19, marking a 43% rise from the previous week’s 159 disruptions. Within the U.S., network outages rose 27%, from 66 to 84 incidents. Here’s how the outages were distributed:
ISP outages: The global count for ISP disruptions jumped 50%, from 105 to 157. In the U.S., these outages saw a 43% rise, growing from 40 to 57.
Public cloud network outages: Worldwide, the incidents in cloud provider networks went up from 18 to 33. In the U.S., cloud network issues slightly rose from nine to 10.
Collaboration app network outages: On a global level, outages in collaboration app networks slightly decreased from seven to six. Conversely, in the U.S., such outages increased from two to three.
On May 19, Cogent Communications, a U.S.-based multinational transit provider, experienced an outage that impacted multiple downstream providers as well as Cogent customers across various regions, including the U.S., the U.K., Mexico, Spain, Singapore, Brazil, Turkey, Germany, Switzerland, the Netherlands, China, Portugal, Chile, Peru, Canada, India, Thailand, South Korea, France, and Japan. The outage, which lasted 19 minutes, was first observed around 4:55 PM EDT and initially centered on Cogent nodes located in Nashville, TN. Five minutes after first being observed, the nodes experiencing outage conditions expanded to include nodes in Houston, TX, Atlanta, GA, New York, NY, Washington, D.C., and Philadelphia, PA. Five minutes later, the number of locations with nodes exhibiting outage conditions expanded again, this time including nodes in Bilbao, Spain, Dallas, TX, Phoenix, AZ, Charlotte, NC, and Indianapolis, IN. As a result, the number of impacted customers and providers increased. The outage was resolved around 5:15 PM EDT. Click here for an interactive view.
On May 16, Rackspace Technology, a U.S. managed cloud computing provider headquartered in San Antonio, Texas, experienced a series of outages over a period of four hours and fifteen minutes that impacted multiple downstream providers, as well as Rackspace customers within multiple regions including the U.S., Canada, Mexico, Germany, Singapore, Chile, Brazil, France, Spain, South Africa, Vietnam, Turkey, and Switzerland. The outage, lasting a total of 28 minutes, was first observed around 5:00 AM EDT and appeared to center on Rackspace nodes located in Chicago, IL. The outage was cleared around 9:15 AM EDT. Click here for an interactive view.
ThousandEyes reported 159 global network outage events across ISPs, cloud service provider networks, collaboration app networks and edge networks (including DNS, content delivery networks, and security as a service) during the week of May 6-12. That’s down 5% from 151 outages the week prior. Specific to the U.S., there were 66 outages, which is up 32% from 50 outages the week prior. Here’s a breakdown by category:
ISP outages: Globally, the number of ISP outages declined from 113 to 105 outages, a 7% decrease compared to the week prior. In the U.S., the number of ISP outages increased slightly (3%) from 39 to 40 outages.
Public cloud network outages: The global count of network outages for cloud providers saw an increase from 15 to 18 outages. Specifically in the U.S., these outages exhibited a significant rise from two to nine.
Collaboration app network outages: On a global scale, network outages related to collaboration applications declined from nine to seven. Meanwhile, in the U.S., such outages dipped from three to two.
On May 8, Time Warner Cable, an ISP based in the U.S., encountered a disruption affecting numerous customers and partners throughout the nation. The issue began around 7:45 PM EDT, predominantly affecting nodes in New York, NY. Within five minutes, the number of New York nodes showing outage symptoms increased. The disruption lasted for approximately 23 minutes and concluded around 8:10 PM EDT. Click here for an interactive view.
On May 7, Comcast Communications faced an outage impacting various downstream partners and clients across the U.S. and Canada. This disturbance, that persisted for 8 minutes, started at about 1:20 AM EDT with its epicenter at Comcast nodes in Chicago, IL, and Ashburn, VA. Five minutes later, the issues in Ashburn, VA, resolved, leaving the Chicago, IL, nodes still affected. This reduction in affected nodes coincided with a decline in the impact on downstream customers and partners. The situation was resolved by around 1:30 AM EDT. Click here for an interactive view.
ThousandEyes noted a total of 151 worldwide network interruptions in various sectors including ISPs, cloud services, collaboration apps, and edge networks, during the first week of May. This represents a slight decrease by 3% from the previous week, which had 156 interruptions. In the U.S., there was also a reduction with 50 reported outages, down 7% from 54 the prior week. Here is the detailed analysis:
ISP outages: There was a global increase in ISP disruptions, rising from 104 to 113, marking a 9% rise from the week before. In the U.S., these interruptions grew by 5%, from 37 to 39.
Public cloud network outages: Globally, outages in cloud services saw a reduction, decreasing from 22 to 15. In the U.S., these outages also dropped from six to just two.
Collaboration app network outages: Worldwide, disruptions in collaboration app networks slightly increased from eight to nine. However, in the U.S., there was a decrease, with outages going down from four to three.
On April 29, NTT America, a leading Tier 1 ISP and subsidiary of NTT Global, had a service disruption that affected its clients and partners in different geographic locations including the US, Japan, South Korea, China, Taiwan, Singapore, the Netherlands, Hungary, Turkey, Brazil, India, Argentina, Australia, the UK, Thailand, Malaysia, Mexico, and Canada. This disruption, which lasted 24 minutes, started at approximately 2:40 PM EDT and was primarily concentrated in NTT’s San Jose, CA nodes. About five minutes after the onset, the disruption seemed to resolve there but then shifted to nodes in Tokyo, Japan. About ten minutes after the initial detection, issues were also noticed in nodes from Osaka, Japan, Singapore, Dallas, TX, and Los Angeles, CA. The issue was resolved around 3:05 PM EDT. Click here for an interactive view.
Similarly, on April 29, Cogent Communications, a major global transit provider with a base in the US, faced a network disruption that affected its various downstream providers and customers across the US, Brazil, the UK, Canada, Chile, Mexico, Japan, Germany, Spain, and France. This disruption lasted for a total of one hour and 12 minutes, split into two segments over 35 minutes. The issue started at 2:45 AM EDT and was initially concentrated on the Cogent nodes in Ashburn, VA, and Washington, D.C. About five minutes into the disruption, the situation in Ashburn, VA, seemed to improve, only to be replaced by worsening conditions in nodes located in Baltimore, MD, New York, NY, Phoenix, AZ, and continued difficulties in Washington, D.C. The extended network of affected nodes and the increase in impacted customers, partners, and regions coincided. About 20 minutes after the initial resolution, the nodes in New York, NY, and Washington, D.C., showed renewed signs of issues, now accompanied by nodes in Houston, TX. The issues fully resolved around 3:20 AM EDT. Click here for an interactive view.
According to ThousandEyes, there were 156 global network outage events across ISPs, cloud services, collaboration apps, and edge networks (including DNS, content delivery networks, and security services) during the week of April 22-28. This marks an 8% decrease from the 170 outages reported the previous week. In the US alone, outages decreased by 36% from 85 to 54 incidents. Below is a detailed categorization:
ISP outages: Globally, the number of ISP outages rose slightly from 99 to 104, a 5% increase over the previous week. In the US, however, there was a 31% decrease from 54 to 37 incidents.
Public cloud network outages: Globally, cloud provider network outages stayed consistent compared to the previous week, with 22 recorded outages. In the U.S., these outages decreased from 10 to six.
Collaboration app network outages: Globally, collaboration app network outages decreased from nine to eight. In the U.S., the number of outages remained the same with four.
On April 26, Time Warner Cable, a U.S. based ISP, went through a service disruption affecting numerous customers and partners throughout the U.S. This disruption occurred in two events spanning a period of twenty-five minutes, initially detected at around 7:45 PM EDT, primarily involving Time Warner Cable nodes in New York, NY. Ten minutes after the initial observation, the number of nodes in New York, NY showing signs of outage increased. The total outage lasted 17 minutes and was resolved by approximately 8:10 PM EDT. Click here for an interactive view.
On April 24, NTT America, a global Tier 1 ISP and subsidiary of NTT Global, faced an outage impacting select customers and downstream partners across various regions including the U.S., Germany, India, China, Hong Kong, Canada, and Japan. This interruption, lasting 9 minutes, was initially detected at around 7:15 AM EDT, with a focus on NTT nodes in San Jose, CA. Roughly five minutes into the outage, additional nodes in Dallas, TX began showing problems. The issue was resolved around 7:25 AM EDT. Click here for an interactive view.
During the week of April 15-21, ThousandEyes observed an increase in network outage events. There were 170 recorded incidents affecting ISPs, cloud services, collaboration apps, and edge systems worldwide, marking an 11% rise from the previous week’s 161 incidents. In the U.S., outages rose by 18% to 85 incidents from 72. Here is a summary of the key points:
ISP outages: The total number of global ISP disruptions saw a decrease of 7%, falling from 107 to 99. However, in the United States, there was a slight increase of 6%, resulting in 54 incidents, up from 51.
Public cloud network outages: The frequency of outages in public cloud networks remained consistent both globally, at 22 incidents, and in the U.S., with 10.
Collaboration app network outages: The number of global outages in collaboration app networks grew from five to nine, a substantial rise. Within the U.S., incidents doubled from two to four.
On April 20, Cogent Communications, a multinational transit provider located in the US, encountered an outage affecting its customers and several downstream providers across numerous areas including the US, Canada, Portugal, Germany, the Netherlands, Luxembourg, South Africa, Hong Kong, Singapore, the U.K., Italy, France, and Spain. This disruption occurred intermittently over a span of nearly two and a half hours, summing to a total downtime of one hour and 32 minutes. Initially noticed at about 10:55 PM EDT, the problem first impacted Cogent’s nodes in Seattle, WA, Portland, OR, and Hong Kong. Shortly after the first five minutes, the outage shifted from Hong Kong to Minneapolis, MN, and Cleveland, OH. About 35 minutes after the initial spike, more nodes including those in Seattle, WA, Washington, D.C., Minneapolis, MN, Cleveland, OH, Boston, MA, and Bilbao, Spain began suffering from the disturbance which also seemed to affect an increasing number of Cogent’s downstream customers, partners, and locations served. Roughly five minutes following the first resolution, a subsequent interruption took place lasting around 14 minutes primarily concerning nodes in Cleveland, OH. Subsequently, this shifted briefly to Seattle, WA, and Chicago, IL, and then back to Cleveland, OH. A third issue arose about 15 minutes after the situation seemed to have resolved, this time focusing on nodes in Bilbao, Spain, and Cleveland, OH, before the issue was ultimately resolved around 1:25 AM EDT. For an interactive view, click here.
On April 17, NTT America, a major global Tier 1 ISP and subsidiary of NTT Global, faced a disruption that impacted several of its customers and downstream partners in regions including the U.S., the U.K., the Netherlands, and Germany. This issue lasted for about 17 minutes, beginning around 2:55 AM EDT and seemed to initially affect nodes located in Seattle, WA. Five minutes into the outage, nodes in Dallas, TX also began showing signs of network disruptions. The situation was resolved by around 3:15 AM EDT. For a detailed interactive map of the outage, click here.
According to a report by ThousandEyes, there were 161 global network outages noted across ISPs, cloud service providers, collaboration app networks, and edge networks including DNS, content delivery networks, and security as a service during the week of April 8-14. This represents an 11% increase from the 154 outages recorded the previous week. Notably, in the U.S., outages increased to 72, a 4% rise from 69 the previous week. Here’s how the distribution looked:
ISP outages: On a global level, ISP disruptions rose from 97 to 107, marking a 10% rise from the previous week. In the U.S., ISP outages increased by 13%, rising from 45 to 51.
Public cloud network outages: The number of public cloud network outages globally increased from 16 to 22. In contrast, in the U.S., there was a decrease from 14 to 10 outages.
Collaboration app network outages: The number of network outages involving collaboration apps remained steady globally with 5 recorded outages. In the U.S., these outages decreased from three to two.
On April 8, an outage occurred at Rackspace Technology, a managed cloud computing company based in San Antonio, Texas. This event impacted various downstream providers and customers across multiple regions including the U.S., Japan, Vietnam, Spain, Canada, Germany, Singapore, France, the Netherlands, the U.K., Brazil, and South Africa. The disturbance lasted for about 14 minutes, starting around 9:00 AM EDT, with the main issues observed in the Chicago, IL nodes. Approximately five minutes into the disturbance, the issues in Chicago nodes resolved, which seemed to help reduce the outage effects in the regions affected. The issue was resolved by 9:15 AM EDT. Click here for an interactive view.
On Apr 10, GTT Communications, a Tier 1 ISP based in Tysons, VA, experienced a disruption affecting various partners and customers across the U.S., the U.K., Brazil, and Canada. The interruption, lasting about 9 minutes, began at 8:10 AM EDT initially affecting nodes in Los Angeles, CA. About five minutes into the outage, the issue in Los Angeles nodes resolved, transferring the disturbance to nodes in New York, NY. This shift correlated with an increase in the affected regions, downstream partners, and customers. The situation was under control by 8:20 AM EDT. Click here for an interactive view.
ThousandEyes documented a total of 145 global network disruptions across various networks including ISPs, cloud services, and edge networks such as DNS and content delivery networks for the week spanning April 1-7. This marked a 23% increase from the previous week’s 118 disruptions. In the United States specifically, outages rose 21%, from 57 to 69. Here is the summary of the outages by type:
ISP outages: There was a noticeable rise in ISP outages, both globally and within the U.S., by 45%. Worldwide, ISP disruptions escalated from 67 to 97, while in the U.S., the count went up from 31 to 45.
Public cloud network outages: On a global scale, outages in cloud provider networks slightly decreased from 17 to 16. In the U.S., the numbers stayed constant at 14 outages as the week before.
Collaboration app network outages: Globally, the outages in collaboration app networks decreased significantly from 13 to five. Within the U.S., such outages reduced from eight to three.
On April 2, Hurricane Electric, based in Fremont, CA, encountered a network interruption affecting users and partners in various areas including the U.S., Taiwan, Australia, Germany, Japan, the U.K., Ireland, India, and China. The disruption, which lasted 12 minutes, began around 12:40 PM EDT, primarily impacting nodes in New York, NY, Los Angeles, CA, and San Jose, CA. After five minutes, the issue extended to nodes in Chicago, IL, and Ashburn, VA, widening the impact to additional downstream partners and countries. Normalcy was restored by 12:55 PM EDT. Click here for an interactive view.
On the same day, BT, a leading Tier 1 ISP from London, U.K., experienced a break in their European backbone network affecting users and partners in the U.S., the U.K., Switzerland, Spain, and Germany. This disruption lasted for 24 minutes starting at approximately 7:20 PM EDT, with issues concentrating on nodes in London, England. Click here for an interactive view.
ThousandEyes identified a total of 118 global network outages across ISPs, cloud services, collaboration applications, and edge networks (including DNS, content delivery networks, and security services) during the week of March 18-24. This represents a 28% reduction from 164 outages the previous week. Specifically, in the U.S., there were 57 incidents, slightly down from 58 in the preceding week. Here is the summary by category:
ISP outages: Worldwide, ISP outages nearly halved from 128 to 67, marking a 48% decrease from the previous week. In the U.S., the count dropped from 43 to 31, a reduction of 28%.
Public cloud network outages: Globally, the number of cloud provider network outages significantly increased, from six to 17 outages. In the U.S., these outages also saw a significant rise, increasing from three to 14.
Collaboration app network outages: On a global scale, the number of network outages affecting collaboration apps more than doubled, rising from six to 13. In the U.S., these outages doubled from four to eight.
On March 29, Arelion (formerly known as Telia Carrier), a leading Tier 1 ISP based in Stockholm, Sweden, suffered a network outage affecting customers and downstream partners in multiple regions, including the U.S., the Netherlands, and Japan. The outage lasted for approximately 8 minutes, beginning around 5:26 AM EDT, with disruptions primarily observed in nodes in Phoenix, AZ. The outage concluded around 5:35 AM EDT. Click here for more information.
Furthermore, on March 29, Cogent Communications, a prominent U.S.-based multinational transit provider, encountered an outage that affected several downstream providers as well as Cogent’s own customers across multiple regions, including the U.S., Canada, Germany, and Japan. This outage, which lasted about 9 minutes, commenced around 1:45 AM EDT. Initial outage observations were primarily associated with Cogent nodes in San Francisco, CA, Salt Lake City, UT, and Seattle, WA. These nodes recovered five minutes later, shifting the focus of the outage to nodes in Kansas City, MO, leading to a reduction in impact. The issue was resolved around 1:55 AM EDT. Click here for additional details.
Global network outages saw a decline last week after experiencing an increase the previous week. According to ThousandEyes, there were 164 global network outage events observed across various sectors including ISPs, cloud service providers, collaboration apps, and edge networks (consisting of DNS, content delivery networks, and security services) during the week of March 18-24. This represents a 20% decrease from the 206 outages reported the previous week. In the United States specifically, outages were reduced to 58, a 33% decrease from the 87 incidents reported earlier.
ISP outages: The total number of ISP outages internationally saw a minor reduction, moving from 131 to 128 outages, marking a 2% drop from the previous week. Within the U.S., the outages also decreased slightly from 46 to 43.
Public cloud network outages: On a global scale, the outages in cloud provider networks reduced from 10 to six. In the U.S., these incidents also saw a reduction, dropping from six to three outages.
Collaboration app network outages: Globally, the instances of collaboration app network outages fell significantly from 34 to six outages. In the United States, there was a decrease from 28 to four outages.
On March 20, Cogent Communications, a global transit provider from the US, suffered a disruption that affected many downstream providers and its own consumers across various locations including the US, Italy, Saudi Arabia, France, Germany, and more. The issue unfolded over three episodes within one hour and fifteen minutes, starting at 12:50 AM EDT. Initially, the disruption was noticeable at Cogent nodes in cities like Frankfurt, Munich, and Hamburg, Germany; Paris, France; and Kyiv, Ukraine. A reoccurrence happened about fifteen minutes after the problem seemed resolved, this time lasting around eighteen minutes and again concentrated in German cities and later expanding to include other European and US cities. The third instance was noted about 30 minutes after the second incident seemed controlled, centering on Toronto, Canada. The issue was resolved around 2:05 AM EDT. Click here for an interactive view.
On March 24, Hurricane Electric, another network transit provider located in Fremont, CA, encountered a service interruption influencing users and partners internationally, hitting areas like the U.S., China, Australia, Germany, the U.K., and Japan. The disturbance, first detected at 1:10 PM EDT, lasted for about 7 minutes and was primarily noticeable at Hurricane Electric nodes in New York, NY, and San Jose, CA. The situation was resolved by 1:20 PM EDT. Click here for more details.
In recent observations, the frequency of global outages has shown a significant surge. According to latest data from ThousandEyes, during the week of March 11-17, there were 206 global network disruptions across ISPs, cloud services, app networks, and edge networks marking a 45% increase from the previous week’s 142 disruptions. In the United States alone, the disruptions rose by 38%, from 63 to 87. A detailed analysis shows:
ISP outages: The global tally of ISP disruptions ascended from 91 to 131, marking a 44% rise from the prior week. Within the U.S., the incidents slightly increased from 44 to 46.
Public cloud network outages: The number of network outages for cloud providers worldwide rose from six to 10. In the U.S., incidents grew from four to six.
Collaboration app network outages: Network outages for collaboration apps worldwide surged from six to 34. In the U.S., these outages increased from 3 to 28.
On March 16, Cogent Communications, a U.S. based international transit provider, suffered an outage affecting numerous downstream providers and Cogent customers in multiple regions including the U.S., Ireland, the U.K., Sweden, Austria, Germany, and Italy. The disruption, which lasted a total of 12 minutes, occurred in two separate events over an hour and ten minutes. The first event started around 6:30 PM EDT, primarily affecting Cogent nodes in Baltimore, MD and New York, NY. Five minutes into the incident, the outage shifted emphasis from New York, NY, to Philadelphia, PA. One hour after the initial resolution, a second event occurred lasting about four minutes, this time involving nodes in Baltimore, MD, Philadelphia, PA, New York, NY, and Newark, NJ. The issue was resolved around 7:45 PM EDT. Click here for an interactive view.
On March 12, Hurricane Electric, a network transit provider based in Fremont, CA, experienced a network outage affecting its clients and downstream partners across the U.S. and Canada. First noted at around 2:00 AM EDT, the outage lasted seven minutes and was divided into two segments over a thirty-minute span. The initial episode mainly impacted Hurricane Electric nodes in Chicago, IL. Twenty minutes later, nodes in Chicago were joined by those in Seattle, WA, as the outage widened, correlating with an uptick in affected downstream clients and partners. The disruption was resolved by approximately 2:30 AM EDT. Click here for an interactive view.
Additional details from ThousandEyes are available here.
ThousandEyes observed 142 global network outage events across various networks including ISPs, cloud service provider networks, collaboration app networks, and edge networks such as DNS, content delivery networks, and security services during the week of March 4-10. This represents a decrease of 8% from the previous week’s 155 outages. In the U.S., the outages reduced by 10% from 70 to 63 for the same period. Below is the breakdown by category:
ISP outages: The global count of ISP outages decreased by 4%, from 95 to 91. The count in the U.S. remained unchanged at 44 outages.
Public cloud network outages: Globally, the number of outages in cloud provider networks reduced from 13 to six. In the U.S., the decrease was from seven to four outages.
Collaboration app network outages: Globally, collaboration app network outages decreased from eight outages to six. In the U.S., collaboration app network outages remained constant from the previous week at three outages.
On March 5, several Meta services, including Facebook and Instagram, faced a disruption that affected users trying to log in, blocking access to these platforms. The issue began at about 10:00 AM EST. Although Meta’s web servers were accessible and network paths to Meta services indicated no significant problems, the issue seemed to stem from a backend service, likely authentication. Normal service resumed by 11:40 AM EST. More detailed analysis here.
Also on March 5, Comcast Communications experienced a network outage affecting numerous partners and customers, along with the availability of various applications and services such as Webex, Salesforce, and AWS. The outage began around 2:45 PM EST and lasted for 1 hour and 48 minutes, predominantly affecting traffic across Comcast’s network backbone in Texas, particularly through nodes in Dallas and Houston. The situation was resolved by 4:40 PM EST. More detailed analysis here.
On March 6, LinkedIn saw a service interruption impacting its global user base on both mobile and desktop platforms. The problem started around 3:45 PM EST with users receiving service unavailable messages. This main disruption lasted about one hour, and during this period, there were no network connectivity issues to LinkedIn’s servers, pointing to an application-related problem. Service began to recover at approximately 4:38 PM EST and was fully restored by 4:50 PM EST. More detailed analysis here.
Additional information from ThousandEyes can be found here.
ThousandEyes observed a decrease in global network outage events, reporting 155 incidents during the week of Feb. 26-March 3 across ISPs, cloud service provider networks, collaboration app networks, and edge networks – a 6% decline from the 165 outages recorded the previous week. In the U.S., however, there was an increase to 70 outages, up 19% from 59 the previous week. The following is an outline of the outage categories:
ISP outages: The worldwide count of ISP outages fell by 14%, from 111 to 95 outages. Conversely, in the U.S., the number of ISP outages saw a 10% rise, moving from 40 to 44 outages.
Public cloud network outages: While there had been a downtrend, the number of outages in cloud provider networks began to rise again last week. On a global scale, these outages increased from eight to 13. In the U.S., the count went up from four to seven outages.
Collaboration app network outages: There has been an increase in network outages for collaboration apps from five to eight globally. Within the U.S., these outages have risen from two to three.
On Feb. 27, an outage occurred involving Level 3 Communications, now part of Lumen, a major Tier 1 carrier based in the U.S. This disruption impacted several partners and customers throughout the U.S. The issues began at around 2:25 AM EST and lasted for 18 minutes during a 25-minute span, focusing on Level 3 nodes in Cleveland, OH. Normal service resumed by 2:50 AM EST. You can view an interactive report of the incident by clicking here.
The following day, on Feb. 28, Time Warner Cable, another U.S. based ISP, confronted a similar issue affecting several of its customers and partners across the country. This incident started around 2:00 PM EST, with a noticeable increase in affected nodes based in New York, NY, five minutes after the initial disruption. The problem persisted for about 14 minutes and concluded at approximately 2:15 PM EST. An interactive view of this outage is available by clicking here.
More information can be found on ThousandEyes’ website. To access additional details, click here.
According to ThousandEyes, there were 165 global network outage events covering various sectors like ISPs, cloud services, collaboration apps, and edge networks during the week of February 19-25. This represents a 32% decrease from the 243 outages observed the previous week. The United States experienced 59 outages, marking a 34% reduction from the previous week’s 90 outages. Below is an outline of the outages by category:
ISP outages: There was a global decrease in ISP outages from 121 to 111, reflecting an 8% reduction. In the U.S., ISP outages dropped from 48 to 40, equating to a 17% decrease.
Public cloud network outages: There was a significant global decrease in cloud provider network outages from 42 to eight, an 81% reduction. In the U.S., these outages were halved from eight to four.
Collaboration app network outages: Globally, the number of collaboration app network outages decreased slightly from seven to five. In the U.S., the number of such outages remained consistent with the previous week at two.
On Feb. 22, Hurricane Electric, a network transit provider based in Fremont, CA, suffered an outage affecting users and partners globally, including regions like the U.S., Australia, China, the U.K., Japan, Singapore, India, France, and Canada. The disruption began at approximately 9:10 AM EST and persisted for 32 minutes, occurring in two separate incidents over about forty-five minutes. Initially, the issues were detected in Hurricane Electric nodes in New York, NY, Phoenix, AZ, and Indianapolis, IN. After seeming resolution, the problem resumed with nodes in New York, NY, and San Jose, CA. Five minutes into this second wave, the outage expanded to include nodes in Seattle, WA, Denver, CO, Ashburn, VA, Kansas City, MO, and Omaha, NE, worsening the impact on more customers and partners. The issue was resolved by 9:55 AM EST. For an interactive overview, click here.
On Feb. 21, Time Warner Cable, an ISP operating in the U.S., encountered a service disruption affecting numerous customers and partners within the U.S. The issue commenced at around 2:45 PM EST, primarily impacting Time Warner Cable nodes in New York, NY. Fifteen minutes into the event, additional nodes in New York, NY, began experiencing problems. The issue lasted for 23 minutes and was resolved by 3:10 PM EST. For more detailed information, click here.
More insights can be found here.
According to ThousandEyes, there were 243 identified network outages globally during the week of Feb. 12-18, across internet service providers, cloud networks, collaborative applications, and edge networks, marking a 24% decrease from the previous week’s 319 outages. In the U.S., the outage numbers slightly decreased from 91 to 90. Here’s a category breakdown:
ISP outages: Globally, the number of ISP outages decreased from 134 to 121 outages, a 10% decrease compared to the week prior. In the U.S., ISP outages decreased from 60 to 48 outages, a 20% decrease compared to the previous week.
Public cloud network outages: Globally, cloud provider network outages decreased significantly from 107 to 42 outages, a 61% decrease compared to the week prior. In the U.S., they doubled from four to eight outages.
Collaboration app network outages: Globally, collaboration app network outages decreased from 11 outages to seven. In the U.S., collaboration app network outages decreased from 5 to 2 outages.
On Feb. 16, Hurricane Electric, a network transit provider headquartered in Fremont, CA, experienced an outage that impacted customers and downstream partners across multiple regions, including the U.S., Egypt, Sweden, the U.K., Japan, Mexico, Australia, Argentina, the Netherlands, Belgium, and Canada. The outage, first observed around 8:25 AM EST, lasted 23 minutes in total and was divided into two occurrences over a thirty-minute period. The first occurrence appeared to initially center on Hurricane Electric nodes located in New York, NY. Fifteen minutes into the first occurrence, the nodes located in New York, NY, were joined by nodes located in Paris, France and Amsterdam, the Netherlands in exhibiting outage conditions. Five minutes after appearing to clear, nodes located in New York, NY once again began exhibiting outage conditions. The outage was cleared at around 8:55 AM EST. Click here for an interactive view.
On Feb. 17, AT&T faced a network disruption affecting customers and partners throughout the U.S. This incident, which lasted approximately 14 minutes, began at around 3:40 PM EST with disruptions centered in Little Rock, AR. Within five minutes, the situation worsened as more network nodes in Little Rock experienced problems, correlating to an increased number of affected users. The issue was resolved by about 3:55 PM EST. Click here for an interactive overview.
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A recent report from ThousandEyes indicates there were 319 global network outage events in the span from Feb. 5-11, spanning ISPs, cloud services, collaboration apps, and edge networks, marking a 20% increase from 265 events the preceding week. Specifically in the U.S., outages nearly doubled from 45 to 91, a surge of 102%. Here’s an analysis by category:
ISP outages: The global count of ISP disruptions rose from 106 to 134 — a 26% increase. In the U.S., the number of ISP outages shot up from 28 to 60, reflecting a 114% rise from the week before.
Public cloud network outages: Worldwide, the number of network outages reported by cloud service providers decreased from 117 to 107, marking a reduction of 9% from the previous week. In the U.S., the count fell from five to four.
Collaboration app network outages: Globally, the occurrence of network outages in collaboration applications rose from three to 11. In the U.S., the count spiked from zero to five in just one week.
On Feb. 7, Time Warner Cable, a U.S.-based internet service provider, faced a disruption affecting numerous customers and partners across various territories including the U.S., Ireland, the U.K., Canada, India, Australia, Singapore, Japan, the Netherlands, France, Germany, Indonesia, Hong Kong, South Korea, China, and Brazil. This outage occurred intermittently over a span of 45 minutes. It started at approximately 4:50 PM EST with intervals of four minutes distributed evenly, initially impacting nodes in New York, NY. Shortly after seeming resolution, the issues resurfaced in New York, NY, along with new problems at nodes in San Jose, CA. Eventually, the issues in San Jose, CA resolved, but complications began at nodes in Los Angeles, CA, along with continuing issues in New York, NY. The total duration of the outage was 20 minutes, and it concluded around 5:35 PM EST. Click here for an interactive view.
On Feb. 6, NTT America, a major Tier 1 ISP and part of NTT Global, experienced a service disruption impacting clients and their downstream partners in regions such as the U.S., Germany, the U.K., the Netherlands, and Hong Kong. The disturbance, lasting approximately 24 minutes, began around 8:10 PM EST, initially affecting nodes in Chicago, IL, and Dallas, TX. About five minutes later, an expansion in outage conditions was seen as nodes in Newark, NJ joined those in Chicago and Dallas. The situation reached a resolution around 8:35 PM EST. Click here for an interactive view.
Additional details can be found here.
Last week, according to ThousandEyes, there were 265 network outages globally, across various networks including ISPs, cloud services, and edge networks. This number marks a significant increase from the previous week’s 126 outages. In the U.S., the number of outages fell to 45 from 55, showing an 18% decrease. Below is the breakdown of these outages by type:
ISP outages: The global count of ISP-related disruptions rose to 106, which is a 15% increase over the 92 reported the week before. Contrarily, in the U.S., ISP outages fell by 28%, decreasing from 39 to 28.
Public cloud network outages: There was a dramatic rise in global cloud network outages, leaping from five to 117, primarily due to increased incidents in the APJC region. In the U.S., such outages saw a minor increase, from two to five.
Collaboration app network outages: Globally, the incidences of network outages involving collaboration apps have reduced from five to three. In the U.S., these outages dropped from one to zero.
On Jan. 31, an outage at Comcast Communications adversely affected numerous downstream partners and customers in regions including the U.S., Malaysia, Singapore, Hong Kong, Canada, Germany, South Korea, Japan, and Australia. This interruption, which persisted for 18 minutes, was initially detected at around 8:00 PM EST, predominantly impacting Comcast nodes in Ashburn, VA. Approximately ten minutes into the disruption, the number of affected nodes in Ashburn, VA seemed to increase, paralleling the rise in impacted downstream customers and partners. Resolution of the issue occurred around 8:20 PM EST. Click here for an interactive view.
On Feb. 2, NTT America, a global Tier 1 ISP and part of NTT Global, encountered an outage impacting select customers and downstream partners across multiple locations, including the U.S., Germany, the Netherlands, and the U.K. This event, which lasted 23 minutes, began at approximately 1:25 PM EST with NTT nodes in Dallas, TX and Chicago, IL at the epicenter. The situation was resolved by 1:50 PM EST. Click here for an interactive view.
For more detailed information, visit ThousandEyes.
ThousandEyes noted a decline in global network disruptions, with a total of 126 outages across various types of networks during the week of January 22-28. This represents a 19% drop from the 156 disruptions recorded the previous week. In the United States alone, the number of outages decreased considerably by 40% to 55 from the previous 91. Here are the details of the outages by type:
ISP outages: There was a noticeable decrease in ISP outages both globally and in the U.S. Worldwide, ISP outages reduced to 92 from 107, marking a 14% decrease. In the U.S., ISP outages saw a more significant reduction of 35%, decreasing from 60 to 39.
Public cloud network outages: The number of outages affecting cloud provider networks globally decreased significantly from 14 down to 5. Within the U.S., cloud network outages also decreased from seven to two.
Collaboration app network outages: Global outages in collaboration app networks remained stable at five, the same as the previous week. However, in the U.S., there was a decrease in these outages from four to just one.
On Jan. 26, Microsoft experienced an issue that affected its customers in various regions around the globe. The outage was first observed around 11:00 AM EST and seemed to cause service failures in Microsoft Teams, which affected the usability of the application for users across the globe. While there was no packet loss when connecting to the Microsoft Teams edge servers, the failures were consistent with reported issues within Microsoft’s network that may have prevented the edge servers from reaching the application components on the backend. The incident was resolved for many users by 6:10 PM EST. Click here for an interactive view.
On Jan. 24, Akamai experienced an outage on its network that impacted content delivery connectivity for customers and partners using Akamai Edge delivery services in the Washington D.C. area. The outage was first observed around 12:10 PM EST and appeared to center on Akamai nodes located in Washington D.C. The outage lasted a total of 24 minutes. Akamai announced that normal operations had resumed at 1:00 PM EST. Click here for an interactive view.
On Jan. 23, Internap, a U.S based cloud service provider, experienced an outage that impacted many of its downstream partners and customers in multiple regions, including the U.S., and Singapore. The outage, which was first observed around 2:30 AM EST, lasted 18 minutes in total and appeared to be centered on Internap nodes located in Boston, MA. The outage was at its peak around fifteen minutes after being observed, with the highest number of impacted regions, partners, and customers. The outage was cleared around 2:55 AM EST. Click here for an interactive view.
Additional details from ThousandEyes are available here.
ThousandEyes tracked a notable rise in network outages worldwide, totaling 156 distinct events impacting ISPs, cloud services, collaboration applications, and edge networks for the week of January 15-21. This marks a 3% increase from the previous week’s 151 outages. Specifically, in the U.S., the outages surged to 91, a significant 44% rise from 63 noted the week before. Here’s an analysis by category:
ISP outages: Across the globe, ISP outages rose by 8% to 107 this week, up from 83 the week before. In the U.S., these outages saw a dramatic increase of 58%, escalating from 38 to 60.
Public cloud network outages: A global decline was observed in public cloud network outages, falling from 30 to 14 last week. Conversely, in the U.S., there was a slight increase from six to seven outages.
Collaboration app network outages: Worldwide, outages involving collaboration apps decreased from seven to five. Meanwhile, in the U.S., the number of outages remained constant with four instances.
On January 16th, Oracle’s network faced a significant outage affecting users and connected services across various regions such as the U.S., Canada, China, Panama, Norway, the Netherlands, India, Germany, Malaysia, Sweden, the Czech Republic, and Norway. This disturbance began at approximately 8:45 AM EST, primarily affecting Oracle nodes across locations including Ashburn, VA, Tokyo, and several others globally. By 35 minutes post-outage, the situation seemed to resolve but issues resumed shortly after in several cities including Toronto and Frankfurt. By 9:50 AM EST, the network fully recovered. For a deeper insight, click here.
On January 20th, Hurricane Electric, based in Fremont, CA, also encountered a network outage affecting various global regions, lasting for a brief 11 minutes and occurring in two distinct episodes. Initially centering around nodes in Los Angeles, CA, the first disturbance was noted at around 7:15 PM EST. A subsequent problem arose around 50 minutes later affecting additional locations in Los Angeles and San Jose. The issue officially ended at 8:20 PM EST. For additional details, click here.
For more information, read further details from ThousandEyes available here.
According to reports by ThousandEyes, there were 151 global network outages recorded between January 8-14, marking a 24% increase from the previous week. Specifically, in the U.S., the outages increased by 9% with 63 reported incidents compared to 58 in the earlier week. Here is a breakdown of these incidents by category:
ISP outages: Globally, the number of ISP outages increased by 8%, totaling 83, while in the U.S., there was a 6% increase, with the numbers going up from 36 to 38.
Public cloud network outages: There was a global increase in cloud provider network outages from 19 to 30 last week. Conversely, in the U.S., they decreased from 10 to six.
Collaboration app network outages: Globally, outages relating to collaboration apps went up from five to seven. In the U.S., these outages rose from one to four.
On January 14th, the Zayo Group, a Tier 1 carrier based in Boulder, Colorado, experienced an outage that affected partners and customers across multiple regions including the U.S., Canada, Sweden, and Germany. The outage, which lasted approximately 14 minutes, began at about 7:10 PM EST. Initially, it primarily affected nodes in Houston, TX. Roughly ten minutes later, nodes in Amsterdam also started showing outage conditions, coinciding with more extensive impacts on downstream partners and customers. The issue was resolved by about 7:25 PM EST. For a more detailed examination, click here.
On January 13, Time Warner Cable, an American ISP, faced a service disruption affecting several customers and partners throughout the U.S. The initial signs of the outage were noted at approximately 12:45 PM EST, predominantly in Time Warner Cable nodes in New York, NY. Fifteen minutes later, more New York nodes were impacted. The disruption continued for 19 minutes before services were restored at around 1:05 PM EST. For an interactive overview, click here.
For further details, visit ThousandEyes here.
According to a report by ThousandEyes, during the week of January 1-7, there were 122 global network outage events affecting ISPs, cloud services, collaboration apps, and edge networks such as DNS, content delivery networks, and security services. Following a two-week decline, the number of outages increased in the last week. Specifically in the U.S., there were 58 recorded outages, categorized as follows:
ISP outages: There were 77 ISP outages globally, up 43% from the week before. In the U.S., the count nearly doubled from 20 to 36.
Public cloud network outages: Last week, the number of outages in cloud provider networks rose globally from 13 to 19, and in the U.S., from 6 to 10.
Collaboration app network outages: Globally, outages in collaboration apps rose from one to five. In the U.S., these outages went from zero to one.
On January 4, Time Warner Cable, a major ISP based in the U.S., faced a network disruption that affected numerous customers and partners throughout the nation. The disturbance began at approximately 10:45 AM EST, mainly involving nodes in New York, NY. Within five minutes, more nodes exhibited outage conditions. The entire incident lasted about 13 minutes and resolved by around 11:00 AM EST. To view more details interactively, click here.
Also on January 4, Telecom Italia Sparkle, headquartered in Rome, Italy, and a part of Telecom Italia, witnessed an outage affecting several downstream partners and customers across regions including the U.S., Argentina, Brazil, and Chile. The total downtime was 28 minutes split into two segments over 35 minutes, beginning around 4:00 AM EST. Initially, the issue centered on Telecom Italia Sparkle nodes in Miami, FL, and 24 minutes later, briefly appeared to resolve, only to recur again for a further short period. The situation was fully restored by around 4:35 AM EST. For an interactive overview, click here.
Additional details from ThousandEyes are available here.
